About Waiting Fee

When you are performing a Shift or completing an on-demand job, the client or the recipient asks to wait because the items are not ready. You can use the “Start Waiting” button on your Runner’s App to indicate that you have started waiting. You will be compensated for your waiting times.  Payments work slightly different between Shifts and On-demand jobs.

How does waiting fee work with Shifts at a pick-up location 

If you are performing a 3-4 hour shift, when you arrive at the pick up location and asked to wait, the first 10 mins of the waiting time is included in your EWT allowance, any time after the first 10 mins will be added to your EWT (Estimated Work Time) and getting paid for the final EWT amount.

Examples:

If you waited for 20 mins, and your run’s EWT is 3 hours, your final pay will be 3 hours and 10 mins when you are performing a 3-4 hour shift.

If you waited for 20 mins, and your run’s EWT is 2 hours, your final pay will be 3 hours minimum pay when you are performing a 3-4 hour shift.

If you waited for 1 hour, and no run was assigned to you at last, your final pay will be 3 hours if you are performing a 3-4 hour shift. You cannot leave before the 3 hour finishes unless the client tells you so. If you do, it will be treated as forfeiting the shift, cancellation penalty will apply.

If you waited for 2 hours, and your run’s EWT is 3 hours, you have the right to ask the client to remove some jobs from the run to make it under 4 hours or continue with the run if you are happy to accept them when you are performing a 3-4 hour shift.

If you waited for 3 hours, and your run’s EWT is 40 mins, your final pay will be 3 hours and 30 mins when you are performing a 3-4 hour shift.

At any given time within your shift period, you decide to leave and giving up the shift, it will be treated as cancelling the shift. You will be penalised for cancellation.

For more information, please visit shift terms and conditions.

 

How does waiting fee work with on-demand jobs at a pick-up location

If you are assigned a job or a group of jobs, when you arrive at the pick up location and asked to wait, your waiting fee will be calculated as per below:

If you waited for under 10 mins, you are not eligible for any waiting fee, as the first 10 mins is included in your pick up time allowance.

If you waited for more than 10 mins, you will be paid for $3.86 (ex GST) or $4.25 inc GST)  for every 10 min block.

The maximum amount of waiting time at a pick up location is 30 mins.

Example:

If you waited for 18 mins, you will be paid for $3.86 (ex GST)

If you waited for 24 mins, you will be paid for $4.25 (ex GST)

For more information, please visit on-demand job terms and conditions.

 

How long you should wait at a drop-off location

You should wait no more than 10 mins at a drop-off location unless it is a special circumstance. We can help looking into the scenarios and apply fees on a case by case basis.