Demerit Scheme Offences List

 

Criteria Explanation Points
Blackmail after pick-up Runner ask for more money to deliver items after agreement to deliver at that price – lose all current points and permanent suspension 12
Blacklist by Admin Serious complaint from Customer or threatening behaviour to Admin – lose all current points and permanent suspension 12
Physical, verbal or written offence Physical, verbal or written offence to Customer or community (includes swearing, abusing, harassing, threatening, intimidating others  – may be reported to Police for further action) 12
Dress code – Shoes
Runner not wearing closed shoes
6
Vehicle – Smoking
Smoking in vehicle while on a Job or Shifts
6
Pick-up – Complete Failure
Runner does not show up at pick-up 6
Drop-off – Not return items within 5 business days (unless approved by Sender)
Runner does not return item to Sender within 5 business days and may be reported to Police for further action
6
Drop-off wrong items
Drop-off incorrect items
5
Drop-off with incorrect POD
Runner signs instead of taking photo, signature not recognised or Recipient in photo
5
Drop-off but damage items on location
Failure to follow instructions, exposes item to weather
4
Drop-off alcohol without following correct procedure
Alcohol dropped-off without a signature (note – ATL is not permitted as leaving alcohol unattended is illegal)
4
Cancel shift within 1 working hour Runner is assigned Shift by Sender or Admin and cancels with no valid reason – within 1 working hour 4
Verbal or written assault Admin
Verbal or written assault to Admin, incl swear, abuse, harass, threaten, intimidate
3
Fail to call Admin back within 15 minutes
Fail to call Admin back within 15 minutes
3
Untraceable (no GPS) on job for 30 mins or more
Runners location is not known – GPS untraceable for 30 mins or more
3
Phone not charged
Phone battery goes flat
3
Pick-up too many or too few or wrong items
Runner picks-up too many, leaves some behind or picks-up the wrong item resulting in re-assignment to another Runner or cancellation of another Runner
3
Pick-up without correct equipment as stated on job
Runner arrives at Shift pick-up without correct equipment, e.g buckets, trolley, phone charger
3
Drop-off – Not return items within 1 business day (unless approved by Sender)
Runner does not return item by 12 pm (noon) next business day (unless Sender agrees in writing)
3
Arrive more than 30 mins late for Shift
Runner arrives at Sender location more than 30 mins late for his/her Shift
3
Drop-off too many or too few or wrong items
Runner drops-off too many items, too few or the wrong items 3
Drop-off without ATL
Item is dropped-off but no verbal or written ATL is granted
2
Cancel shift within 2 working hours
Runner is assigned Shift by Sender or Admin and cancels with no valid reason – within 2 working hours
2
Arrive more than 20 mins late for Shift Runner arrives at Sender location more than 20 mins late for his/her Shift 2
Drop-off to wrong address Drop-off item to wrong location 2
Drop-off without following ATL (leave items in non safe area)
ATL is given but items unable to be located or left in unsafe area
2
Drop-off without following instruction correctly Drop-off without following Sender, Admin or Recipient instruction correctly
2
Cancel shift within 4 working hours Runner is assigned Shift by Sender or Admin and cancels with no valid reason – within 4 working hours 1
Arrive more than 10 mins late for Shift Runner arrives at Sender location more than 10 mins late for his/her Shift 1
Drop-off with incorrect POD (name) Failure to enter the full name of person who signed for the goods (if different from Recipient) 1
Drop-off but damage items in transit Damage item while in transit in vehicle 1
Deliver Jobs Without Following Directed Route Job delivered late – due to not following routing 1
Drop-off On Job (excl. Shift Job) more than 60 mins late Job delivered more than 1 hour late 1
Contact Sender to make own arrangements Runner asks Sender directly to pick-up later or deliver later, to return at a later time or cancel a job 1
Dress code – Other Runner wearing inappropriate clothing including singlets, track pants and board shorts 1
Vehicle – Cleanliness Vehicle is untidy or has not enough space for deliveries 1
Vehicle incorrect size for job Runner vehicle does not match Runner profile or job requirements 1
Vehicle breakdown on job Vehicle breakdown on job 1

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