GoSAMEDAY Rebate FAQ

Q: When does the rebate model starts?
A: From the 01/10/2018.

Q: Does the rebate model also applies to GoNOW and GoSHIFT services?
A: No, this rebate model only applies for GoSAMEDAY.

Q: I have booked more than 5 jobs, but in the different cut-off, will I receive my rebate?
A: No. Your jobs need to be in the same cut-off to receive the rebate. e.g. If you booked 2 jobs at 10 AM cut-off and 3 jobs at 11 AM cut-off, you will not receive the rebate. Go People suggests you book all the 5 jobs at 11 AM cut-off to receive the rebate.

Q: When will I receive my rebate?
A: The rebate will be paid the following day.

Q: How will I receive my rebate?
A: The rebate will be paid per delivery.
For example, if the cost of one delivery is $9.95 and the rebate rate is 10%. $1.00 will be refunded to your Go People account for this delivery.
If you have 5 deliveries, 5 individual transactions will be generated for each delivery.

Q: The rebate includes GST or excludes GST?
A: The rebate is GST inclusive.

Q: Does the rebate include return and redelivery fees?
A: No, return and redelivery fees are not included.

Q: Where can I check my current rebate progress and history?
A: Your current rebate progress and history can be accessed from the GoSAMEDAY Rebate section on the dashboard and the GoSAMEDAY page. Please click the date tiles to see more details.

Q: Do the number of deliveries include cancelled deliveries?
A: No, the cancelled deliveries won’t be included.

Q: Are the number of deliveries affected by returns / redeliveries in the next business day?
A: No, a delivery required to be returned the next business day or redelivered to a new address is counted as a single delivery.
E.g. a delivery on Monday is required to be returned on Tuesday – it will still be included in Monday’s number of deliveries.

Q: Can I move deliveries to another time frame?
A: No. However, if the deliveries haven’t been assigned to a Runner yet, you can cancel it, without a cancellation fee and book them in a new time frame.