How To: Book a Delivery with GoNOW and GoSAMEDAY

Go People has three services for Senders to choose from, when you’re booking a delivery with us.

Depending on your urgency, and the location of you and your recipient, the services available to you might change.

In this article, we’re going to explain how to book a single delivery using a GoNOW and GoSAMEDAY. How to book a delivery with GoSHIFT is explained in another article.

GoNOW

Step One

The Pick-up section will have your primary location automatically selected. If you want to add more stores, read this article on how to Manage Your Stores.

If you wish to change stores (if you have more than one), click on the ‘Address Book’ If you wish to enter another pick-up address, click the ‘Sending from another address?’ link down the bottom.

We’re going to choose our default store as our pick-up address.

Step Two

Step Two is very much like Step One, except this time you’re entering the destination of the parcel.

The layout, by default, is assuming you’re going to enter a new address. However, if you have a regular destination saved, you will able to find it in the Address Book.

Two things to note here. Make sure you enter the address correctly. This is very very important. This includes choosing the correct ‘Address Type’, as schools and businesses close between 3-6pm.

Secondly, take note of the contact inputs. If your recipient wishes to be notified of their delivery progress, completing these fields will let us know how to contact them.

Step Three

After that, enter as best you can information about the parcel you’re sending. In this example, we’re just going to send one lot of flowers.

You can also leave any extra delivery instructions on this page, such as “Leave the delivery in the red box”.

In this step, make sure you select the right amount of items. This is very important for when Runners have to pick-up, as the amount of items they pick-up has to equal the amount entered.

Step Four

When that’s all done, you’ll move onto the ‘Time’ subpage. Here you can choose when you want your parcel delivered by. In this example, we’ve chosen 4:30pm.

Step Five

Now we move onto the Pay screen. This is the final check – if you wish to change anything about the delivery, feel free to click on the ‘Edit’ buttons, highlighted below.

Step Six

Well done, you’ve successfully booked a job! Take note of the tracking number – enter that number at our tracking page if you want to receive regular updates on the whereabouts of your delivery (or deliveries)!

If you would like to edit or delete any of the jobs you’ve booked, read the How To: Edit Jobs After You’ve Booked Them Knowledge Base article.

Also, while Go People is happy to deliver any sort of parcel, there are few things we can’t deliver. Sorry we can’t take your radioactive waste Kim Jung Il. To find out more, read the Dangerous and Hazardous Goods article.


GoSAMEDAY

Step One

The Pick-up section will have your primary location automatically selected. If you want to add more stores, read this article on how to Manage Your Stores.

If you wish to change stores (if you have more than one), click on the ‘Address Book’ If you wish to enter another pick-up address, click the ‘Sending from another address?’ link down the bottom.

We’re going to choose our default store as our pick-up address.

Step Two

Step Two is very much like Step One, except this time you’re entering the destination of the parcel.

The layout, by default, is assuming you’re going to enter a new address. However, if you have a regular destination saved, you will able to find it in the Address Book.

Two things to note here. Make sure you enter the address correctly. This is very very important. This includes choosing the correct ‘Address Type’, as schools and businesses close between 3-6pm.

Secondly, take note of the contact inputs. If your recipient wishes to be notified of their delivery progress, completing these fields will let us know how to contact them.

Step Three

After that, enter as best you can information about the parcel you’re sending. In this example, we’re just going to send one lot of flowers.

You can also leave any extra delivery instructions on this page, such as “Leave the delivery in the red box”.

In this step, make sure you select the right amount of items. This is very important for when Runners have to pick-up, as the amount of items they pick-up has to equal the amount entered.

Step Four

Next we move onto the ‘Time’ page. Here you can choose your pick-up time. On weekdays, there are two timeslots – after 10am and after 1pm. On Saturdays, there’s only one (after 11am).

If you’re booking your delivery after such a time, then the next timeslot will be available to you.

However, if you’ve missed the cut-off, you can book deliveries using our GoNOW service. GoNOW has no cut-off, as it is our premium, on-demand service.

For this article, we’re going to select the next available timeslot.

Here’s a more detailed look at the different cut-off times available:

Step Five

Now we move onto the Pay screen. This is the final check – if you wish to change anything about the delivery, feel free to click on the ‘Edit’ buttons, highlighted below.

Step Six

Well done, you’ve successfully booked a job! Take note of the tracking number – enter that number at our tracking page if you want to receive regular updates on the whereabouts of your delivery (or deliveries)!

If you would like to edit or delete any of the jobs you’ve booked, read the How To: Edit Jobs After You’ve Booked Them Knowledge Base article.

Also, while Go People is happy to deliver any sort of parcel, there are few things we can’t deliver. Sorry we can’t take your radioactive waste Kim Jung Il. To find out more, read the Dangerous and Hazardous Goods article.

Nick Hartman is the Marketing and Communications Manager for Go People. The prospect of seamless, same day deliveries excites him and he hopes Go People will one day achieve that. Outside of making the delivery world a better place, you can often see him down at the SCG taking high class photos for his Instagram page.


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