I Want to Start a Dispute on a Job

Sometimes, deliveries don’t go exactly how they were supposed to. Let’s say you were supposed to pick-up one bunch of flowers and deliver it in 4 hours, but when you arrived to the pick-up location they asked you to wait for 30 minutes.

In this case, you can ask for a Waiting Fee. In order to do so, please make sure to send an email to support@gopeople.com.au with the job number and as much information as possible so we can start a Runner Dispute. When you raise a Runner Dispute, your funds won’t be blocked.

We will then contact the Sender explaining your request, and get back to you shortly with the outcome.

Please note, we do our best to resolve Disputes as quickly as possible, however it can take up to 14 business days.


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