Payment and Dispute Issues

I HAVE AN ISSUE WITH A PAYMENT

Please send an email to support@gopeople.com.au with job number(s) and explain your issue.

HOW DO I GET PAID?

You will only get paid when jobs are completed and confirmed. They can get confirmed by Sender or Recipient, if they don’t, our system will close them automatically 48 hours after job is done, unless there is a GPS location issue, in this case an extra day can apply.

Please do not contact client or recipient asking them to confirm job, they already receive a notification to do so.

The money for the job gets transferred firstly from sender’s Go People account to your Go People account. You can then make withdraw requests to have the funds transferred to your bank account. Withdraw requests are processed every Monday and Thursday, during business hours. You have until Sunday midnight to do your withdraw request if you want it processed on Monday and Wednesday midnight if you want it processed on Thursday. Only one request will be processed per user on those days. Please do not make multiple withdraws until the previous ones are proceed.

If you’ve entered the wrong bank details, simply swipe left to delete the wrong account and enter new one. If you realise this after making a withdraw request, then again delete wrong account and enter new one and send an email to support@gopeople.com.au explaining your situation so we can transfer to the correct account. A $3 bank fee will apply for each wrong withdraw request.

I HAVE A DISPUTE ON A JOB

Every Runner wants to have a great record however sometimes deliveries don’t go to plan. In the case you realise you’ve got a Dispute on a job, make sure to send an email to support@gopeople.com.au with the job number and as much detail as possible regarding the delivery, so we can sort things quickly.

As soon as a Dispute is raised, $100 is frozen from your account (this is your security bond – if you don’t have a bond, then the same amount is frozen from your funds) and the job in Dispute is also frozen. Meaning, if it’s part of a group then the payment for the whole group can also be delayed.

Please note, we do our best to resolve Disputes as quickly as possible, however it can take up to 14 business days.

I WANT TO START A DISPUTE ON A JOB

Sometimes, deliveries don’t go exactly how they were supposed to. Let’s say you were supposed to pick-up one bunch of flowers and deliver it in 4 hours, but when you arrived to the pick-up location they asked you to wait for 30 minutes.

In this case, you can ask for a Waiting Fee. In order to do so, please make sure to send an email to support@gopeople.com.au with the job number and as much information as possible so we can start a Runner Dispute. When you raise a Runner Dispute, your funds won’t be blocked.

We will then contact the Sender explaining your request, and get back to you shortly with the outcome.

Please note, we do our best to resolve Disputes as quickly as possible, however it can take up to 14 business days.

Nick Hartman is the Marketing and Communications Manager for Go People. The prospect of seamless, same day deliveries excites him and he hopes Go People will one day achieve that. Outside of making the delivery world a better place, you can often see him down at the SCG taking high class photos for his Instagram page.