Shifts FAQ

Q: Who can apply?

A: Any Runner, new or experienced. The more experience you have, the more likely you are to be allocated to a Shift. Make sure to read our Delivery guidelines to understand how to do your job in the best way possible! If a Shift is assigned to a first time Runner, we will make sure to call them to see if they understand how Go People works. If that isn’t the case, we’ll reassign the Shift to someone else.

Q: How many jobs will need to be done?

A: On average, a 3-hour Shift will be around 10 jobs.

The amount of jobs that can be completed depends on the calculated Estimated Working Time (EWT), which is based on travelling time and job difficulties. A buffer applies for pick-up and drop-off, hospital deliveries, CBD deliveries, Friday traffic, etc.

Q: How many pick-ups and drop-offs are there in a Shift?

A: There can be multiple pick-ups and drop-offs. We add extra time for the extra pick-up locations, which is calculated into the EWT. If you have areas you’d prefer to work in, simply setup your Favorite areas in the app.

Q: How does Go People calculate EWT?

A: It is a sum of the factors below:

  • – Travelling time (from pick-up to drop-off)
  • – Estimated total pick-up time
  • – Estimated total drop-off time
  • – Job difficulty (such Hospital jobs, CBD jobs etc.)
  • – Any other special or unforeseen circumstances (accidents, natural disasters, special events, etc)

Q: How does Go People pay if a Runner applies for a 3 -Shift and the EWT is more than 3 hours?

A: The Runner will be paid based on the hourly rate of the assigned Shift. e.g. If the EWT is 3 hours 15 minutes, the Runner will be paid for the extra 15 minutes.

Q: How does Go People pay if a Runner applies for a 3-hour Shift and the EWT is less than 3 hours?

A: The Runner will be paid for the full Shift.

Q: How does Go People pay if a Runner applies for a 3-hour Shift and the EWT is less than 3 hours but with long distance and/or out of metro levies?

A: The Runner will be paid for the actual EWT + levies. The total will be equal or higher to the minimum 3 hours we guarantee.

Q: When does a long distance levy apply? 

A: A long distance levy applies when the total driving length of the Shift is more than 65km. The total driving distance is the shortest route provided by Go People.
The levy is $0.46/km inc. GST or $0.42/km excl. GST.

e.g. The total distance of a Shift is 100km, the levy will be (100km – 65km) x $0.46 = $16.1 (inc. GST).

Q: When does an out of metro levy apply? 

A:  An out of metro levy applies when one or more of your deliveries are outside our metro area. It also only calculates the most distant delivery from below locations for each city:
Sydney: distance from Sydney Olympic Park
Melbourne: distance from Melbourne CBD
Brisbane: distance from Brisbane CBD
Adelaide: distance from Adelaide CBD
Perth: distance from Perth CBD

The levy is $0.46/km inc. GST or $0.42/km excl. GST.

e.g. if the most distant out of metro job is 30 km away from Sydney Olympic Park, the levy will be 30km x $0.46 = $13.8 (inc. GST).

You can find the Go People metro map here.

Q: How does Go People pay if the Runner takes longer to finish delivering all the jobs than the EWT?

A: The Runner still gets paid for the original price. The quicker you finish, the more you make. However if you did follow our routing you can send us an email to support@gopeople.com.au so we can investigate and see what happened.

Q: How much does Go People pay if Go People cancels the Shift?

A: If the Sender cancels the Shift between 2 and 24 hours before the Shift start, the assigned Runner will be paid a 30% cancellation fee.

If the Sender cancels the Shift between less than 2 hours before the Shift start, the assigned Runner will be paid a 60% cancellation fee.

If the Sender or Go People cancels the Shift within 15 minutes of assigning the Shift, then no Sender Cancellation Fee will be payable to you.

Q: What type of penalty will a Runner face if they decide to cancel their Shift?

A: You’ll be charged 30%, as well, if you cancel a Shift between 2 and 24 hours before the start of the Shift. You’ll be charged 60%, if you cancel a Shift that you’ve been assigned within 2 hours of the start of the Shift.

Q: Can Runners make their own route?

A: There’s no need; our system figures out the best routing for you! And we highly recommend you follow our Routing System if you want to finish all your jobs on time and keep your good ratings. Also, if you claim the Estimated Working Time (EWT) wasn’t accurate, we can only investigate if you follow our Routing.

Q: What if a delivery needs to be Returned or Re-delivered?

A: Always, ask the Sender what they would like to do. If they want something Returned or Re-delivered you may get an extra fee.

Q: Why am I seeing a Shift with the Go People logo?

A: If you’re seeing this, it’s a Roaming Shift. A Roaming Shift is a Shift Go People books to cover any potential gaps in coverage.

Roaming Shifts often have multiple pick-ups.

Our admin team will usually ask you to just wait outside a Sender’s business. If there are no jobs coming from this Sender, we will ask you to begin your Roaming Shift at another business. If this is the case, your travel time between these two Senders will be included in your EWT and paid accordingly.