What’s the difference between a Shift, a Run and a Job?

 

A Shift is an allotted schedule booked in which the Runner(s) delivers groups of jobs for the same Sender. The Sender or Go People Admin can book a Shift.

A Shift begins with an ‘S’ and has 12 digits with a dash between the 9th and 10th digit, e.g. #S123456789-1234.

A Run is a group of jobs that has been put together by either the Sender, our system or our Operations team. It may include several jobs from the same Sender. A Runner is allocated to a Run.

A Run reference starts with a hash #, followed by an ‘R’ and has 12 digits with a dash between the 9th & 10th digit, e.g. #R123456789-1234.

A Job is a delivery that a Sender has booked on our platform. The Runner collects the delivery from the Sender at the pick-up location and delivers it to the Recipient at the drop-off location.

A job reference starts with a hash #, followed by 12 digits with a dash between the 9th and 10th digit, e.g. #123456789-1234.
This is usually the number that Customer Service ask you to give when you need help with a delivery.

A Job or many Jobs can be put together in a Run. A Sender may book one or several jobs via the Go People platform. 

Example:

The graph below shows the relationship between Shifts, Runs, and Jobs. In this example, there is 1 Shift, consisting of 3 Runs. This Shift has 27 Jobs.

Nick Hartman is the Marketing and Communications Manager for Go People. The prospect of seamless, same day deliveries excites him and he hopes Go People will one day achieve that. Outside of making the delivery world a better place, you can often see him down at the SCG taking high class photos for his Instagram page.