How to: Fix an Address

This article is a simple step-by-step guide on how to fix an address.

Fix Location Error

Step 1: Click on the ‘Fix Location’ button


After you click on the Fix Location button, a new window will pop-up and it will show an error message like this:

There are couple of reasons why you are getting this error message:

1. The address may have not been updated in google maps.
2. The address is incorrect or you have accidentally entered it incorrectly.

We can identify what’s the reason by cross checking Bing Maps.

Step 2: Click on the ‘Bing Maps’ button

After you click on Bing Maps, it will open a new tab or new window directing you to the Bing Maps website. Then it will identify the address you entered if it’s valid or not.

If the address is correct you will be able to see the Geo Location at the bottom of the pop-up window. The first set of numbers is the latitude and the second set of numbers is the longitude. Just like this:

Go ahead and copy the Geo Locations and proceed to the next steps.

(note: if in case you still don’t see the address on Bing Maps that only means the address you have is incorrect or cannot be found on Bing Maps as well. We suggest double checking with your customer or report a problem regarding the address. Otherwise proceed to the next steps.)

Step 3: Go back to the Fix Address Location window in Members Portal and click on ‘Fix’.

After you click on Fix, it will open a new pop-up window ‘Fix Address’ where you can enter the Geo Location at the bottom.


Step 4: Paste the Geo Location accordingly and click ‘Fix and save’.