How to GoSHIFT: handle a redelivery

This article explain how to change the drop off address while it is still being delivered. It is particularly useful if you are experiencing below circumstances:

  • Runner is on the way to the original delivery address, but customer wants the order to be delivered to a different address
  • Runner attempted to make the delivery, but no one was there. Customer now wants the order to be delivered to a different address
  • Runner attempted to make the delivery, but no one was there. Customer wants the order to be delivered again to the same address

Go to “Jobs -> List” tab from the left nav, find the job that you need to make updates to. Use “Advanced search” when necessary.

Click on the “eye” icon on the right hand side of the table to view details of the job.

Click on “Redeliver ” button at the bottom of the right hand panel.

Communicate with the Runner and fill up the information by following the prompts.

EWT and relevant fees and charges will be displayed and charged at the end.