HowTo GoSHIFT: handle returns
When a delivery cannot be made, and Runner is not expected to return to the store/depot by the end of the shift, this article explains how returns are handled.
First of all, if you usually expect returns, we recommend you to tick the “Return to store” option when creating a shift. This will allow the algorithm to set the store as the last visited location when planning the runs.
If this wasn’t done, and an order needs to be returned, Runner will initiate a “Return request” on their delivery App. You will start seeing the requests on the “Jobs -> List” from the left nav.
Click on the “eye” icon to view details of the job, scroll to the bottom of the left hand panel and you will see a “Manage request” button.
You can then choose the option you wish to proceed and make payments where necessary.