1.1. Go People (ACN 169 132 405) (“Go People”) is committed to keeping your information safe and secure in accordance with the Privacy Act 1988 (Cth)(the “Privacy Act”) and the Australian Privacy Principles contained therein. By engaging Go People’s services or browsing Go People’s mobile application (the “Application”), you are giving consent to Go People to use your Personal Information in the manner set out in this Privacy Policy.

1.2. “Personal Information” is information we hold which is identifiable as being about you.


2.1. Go People may collect and use the following kinds of information:

  1. information about your use of the Application (including operating system; version and language; pages viewed while browsing the Application; page access times; and referring Application address);and
  2. information about your personal details (including, but not limited to,name; package details; phone contact details; address information;email; date of birth; username; password; and payment information)
  3. GPS location during performance of delivery (if you are a Runner)

2.2. Personal Information and your personal details may be collected from you in a variety of ways, including but not limited to: when you register for the services; when you interact with Go People electronically or in person; when you access the Application; and when Go People provides services to you.

2.3 GPS location may be collected from you when you perform a delivery and when you have you GPS location service turned on.


3.1. Go People may use your Personal Information to:

  1. enable your access to the Application;
  2. provide to you the services that you purchase or request as a customer;
  3. conduct a national police check, through the police or a third-party, in compliance with Go People’s Police Check Policy, available here;
  4. track usage and measure traffic statistics of the Application;
  5. receive and/or access information from third party providers for the provision of our services to you;
  6. contact you regarding your use of the services or services offered by Go People;
  7. contact you in relation to comments, complaints, enquiries or
    dispute resolution;
  8. collect payments from you;
  9. communicate with third party providers or associate parties with
    respect to the provision of the services; and
  10. send you marketing communications.

3.2. Go People will not disclose Personal Information about you, unless it is required, incidental or otherwise related to the primary purpose of providing services to you or a third party for which you have consented to by engaging Go People’s services, or browsing Go People’s Application. However,Go People may disclose your Personal Information to its business partners who assist in providing services to you as a customer.

3.3. Go People in its sole discretion, may disclose your Personal Information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings or investigation, and in order to establish, exercise or defend its legal rights.

3.4. Go People is not liable for how a third party uses your Personal Information if the Personal Information has been disclosed in accordance with this policy.


4.1. Go People will transfer Personal Information to someone who is in a foreign country where:

  1. Go People reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively
  2. upholds principles for fair handling of the information that are
  3. substantially similar to the Australian Privacy Principles;
  4. the transfer is required for Go People to provide you the services you requested;
  5. all of the following apply:
    1. the transfer is for your benefit;
    2. it is impracticable to obtain your consent to that transfer; and
    3. if it were practicable to obtain such consent, you would be likely to give it; or
  6. Go People has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the
  7. recipient of the information inconsistently with the Australian Privacy Principles


5.1. It is important that you advise Go People of changes to your Personal Information that you have provided to Go People as it is essential that your Personal Information is accurate, complete, and up-to-date in order for Go People to provide services to you.

5.2. Go People uses reasonable technical precautions and has implemented business processes to protect your Personal Information from misuse,loss, unauthorised access, modification and disclosure. However Go People is not liable for any unauthorised access to, or dissemination of, this information.

5.3. Go People will take all reasonable steps to destroy or permanently de-identify
Personal Information if it is no longer needed for the purposes of providing our services to you and where Go People is not required to retain that information by law.


6.1. You are responsible to ensure that the information you provide to Go People is accurate, complete and up-to-date.

6.2. By request, you may contact Go People at privacy@gopeople.com.au and ask to know what sort of Personal Information is held about you, for what purposes, and how it is collected, held, used and disclosed and you may also request access to the information held. Go People may charge, in its discretion, a reasonable administration fee for this access.

6.3. Go People in its sole discretion may consider that there is a sound reason under the Privacy Act, Freedom of Information Act 1982 (Cth) or other relevant law to withhold Personal Information, or not make the requested changes.


7.1. You acknowledge that Go People retains, collects and maintains your Personal Information for statistical analysis purposes (whether for commercial or non-commercial purposes). You agree that Go People may share, distribute and/or transfer information which you have provided to Go People to third parties, after that information has been de-identified.

7.2. Go People may use cookies on its Application. Cookies are very small files
which a Application uses to identify you when you come back to the site and to store details about your use of the Application. Cookies are not malicious programs that access or damage your computer. Go People uses cookies to improve the experience of people using its Application. If you do not or are unable to accept cookies from Go People, you may not be able to access the full functionality of the Application.


8.1. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal
record or health information.

8.2. Sensitive information will be used by Go People only:

  1. for the primary purpose for which it was obtained;
  2. for a secondary purpose that is directly related to the primary
  3. with your consent; or
  4. where required or authorised by law.

9. Data Deletion Requests

9.1. If you wish to request the deletion of your personal data held by us, please follow the steps outlined below:

  1. Submitting a Request: To initiate the data deletion process, please send a written request to our designated privacy contact at privacy@gopeople.com.au. Please provide us with sufficient information to identify your account or the specific data you wish to be deleted.
  2. Verification: For security purposes and to ensure the protection of your personal information, we may need to verify your identity before proceeding with your request. We may request additional information or documentation to confirm your identity.
  3. Processing Time: Once we have received and verified your request, we will make reasonable efforts to delete your personal data within 7 working days. Please note that some information may be retained in our backups or archives for a certain period of time, as required by law or for legitimate business purposes.
  4. Confirmation: Upon successful deletion of your data, we will provide you with a confirmation email or other suitable form of communication.

Please be aware that certain legal obligations or overriding legitimate interests may prevent us from fulfilling your deletion request in certain circumstances. However, we will always notify you of any such limitations or reasons for refusal.


10.1. As a valuable customer, if you have any complaints in relation to this
Privacy Policy or privacy practice, please contact Go People at

10.2. A complaint should identify whether it is about:

  1. the collection of Personal Information;
  2. the use of Personal Information;
  3. the disclosure of Personal Information;
  4. the security or storage of Personal Information;
  5. the accuracy of Personal Information;
  6. a refusal to give complaint access to or find out about their Personal Information; or
  7. a refusal to change or delete Personal Information.

10.3. Go People values your opinions and takes complaints very seriously. Upon receiving written notice of your complaint about privacy, Go People will respond quickly to advise you of the outcome following its enquiring into the same.You will also be invited to respond to its outcome. If a response is received, Go People will assess it and advise if it has changed its view or outcome. If you are unsatisfied with the final outcome, Go People will advise further options including, if appropriate, making a complaint with the Office
of the Australian Information Commissioner.


11.1. No partnership or agency
Nothing contained or implied in this Privacy Policy will create or constitute,or be deemed to create or constitute, a partnership between you and Go People. A party must not act, represent or hold itself out as having authority to act as the agent of the other party or in any way bind or commit the other parties to any obligation.

11.2. Waivers
In limited circumstances, Go People may allow you to waive application of this Privacy Policy. A waiver of this Privacy Policy must be in writing and signed by Go People. Go People anticipates that the waiver of this Privacy Policy would only be in exceptional circumstances, and Go People encourages that you consider the circumstances leading to the waiver request prior to submitting such a request.

11.3. Governing Law & Jurisdiction This Privacy Policy is governed by the laws of New South Wales,Australia. In the event of any dispute arising out of or in connection with this Privacy Policy, you agree that the exclusive venue for resolving any dispute shall be Sydney, Australia.


12.1. This Privacy Policy is available online via www.gopeople.com.au or by clicking the “Privacy Policy” link located in the Application. Go People reserves the right to modify or amend this Privacy Policy at any time and for any reason,without notification.

12.2. Go People updates this Privacy Policy from time to time by posting a new version on its Application. You shall be taken to agree to the Privacy Policy from the time the new policy is posted on its Application.


13.1. Please contact Go People if you have any questions regarding this Privacy Policy.
Email: privacy@gopeople.com.au